I Don’t Want to Train You

teach

To train or not to train….it isn’t a question its an imperative

This subject actually spans over most of my career in different roles and is actually more prevalent in today’s market. That of employee training. Whether you are prospecting employees to fill a position or improve the skills of existing employees there seems to be a resistance to doing so. Usually it boils down to cost and sometimes it falls onto not being able to spare the time to do the training but the end result is the same. It doesn’t get done and I guarantee you it will hit you in the long run no matter what.

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I don’t have time to train you we’re busy

One of the biggest reasons I hear managers say they don’t want to train anyone is the cost. It just costs too much and if I take the time to train them they’ll just go somewhere else after they’re done. I’ll just be helping another company. So….? What are you telling me in that statement? To me you just told me that your organization is not good enough to hold on to people. Sooner or later the people you depend on to do those tasks may not be there. If they leave for greener pastures or just move on due to other factors in life. Who will you get to do the tasks? The ones you need to run your business. The ones you will be doing in addition because you have failed to prepare your team for this moment. Now you will either have to mentor someone to do these tasks or train them now.

Another reason you’ll hear is that we just don’t have time. Then you’ll hear people say, well when it cools down we’ll get some training in. Don’t delude yourself….its not ever going to cool down. If it does you’re business may be in trouble from other factors. Make time, find time to train your people. In the forementioned scenario of what happens if the people you depend on are not available.Now you’ll really be in a pinch for time. As you will have to train under even heavier pressure than before. Where as previously you had some slack now you really don’t.

I'll find the perfect employee and never have to train anyone

I’ll find the perfect employee and never have to train anyone

Then my favorite reason which I call the robot. Yes you get together with HR to put out the perfect set of skills for your new employee. You don’t need to train anyone you’ll find the perfect employee with every obscure skill you ever thought of ready for action on day one. No training necessary they’ll hit the ground day one ready for action. … Excuse me while I cough. No I’m not laughing at you really …. I’m not.

So whats the answer you say? Well training can be as formal as going to classes but I know, I know the money issue its not in the budget. Perhaps you can subscribe to a online tutorial service that all of your employees have access to. Encourage them to do some tutorials everyday. Many employees will jump at the chance to learn something new. Maybe you could create a small project you need done with you more experienced people working with the people you need trained. Maybe you can mentor your people once a week for an hour or so.

All of these things can lead to a force that is ready to take on challenges outside of the comfort zone. If its done right each person can do the job above their level. That means with a well trained force you can deal with things that come up like illness, time off or even more work. You as the manager can actually take some time off knowing your people are in place and can handle it.

Or you can leave everyone in their little silo doing their assigned tasks waiting for the inevitable moment when people are gone. Now its too late.

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E-Commerce 101: Legal Basics

Ok in part 1 we talked about the basic ideas for your business. Hopefully you have more of a vision of what your website is going to be. There are many people that just decide they want a website because they are going to retire rich in a month, cause that’s how its done. The next step after you decide on a business vision is actually pretty easy but you’ll have to get it done if you want to do legitimate business on the web. These two items are getting your DBA and then your sales tax agreement. With these two pieces you will be able to get a bank account for your business if you wish and more importantly be able to deal with legitimate vendors.

What’s a DBA you ask? Glad you asked its simply ‘Doing Business As’ registration in your local county. You will see ads online to do this for you….DON’T DO IT, IT’S A RIPOFF! This little item is only around 10 bucks and you can probably get it done within an hour if you live near your county seat. Some of these services charge $50 or more to do this simple task. First look up online with your county to find where you can file your DBA at. Usually its at your county annex. Next think up a name you want for your business. This doesn’t necessarily have to be your business name but it helps to be close. This will be the name that will probably show up on charges to your customers. Have a few choices ready as the one you want maybe taken. The clerk will have you fill out a simple form, record your business name and take your money. Easy and done!

You might get the form there or it might be mailed to you. You can now take this to a bank to open up a bank account for your business if you wish. More importantly you can give the information to your state sales tax department to get a sales tax license. This is the holy grail for dealing with real vendors. They will want to see it before they do business with you. You will be able to be a wholesale buyer at this point. We’ll talk more about vendors later but for now this is good information to know about who you want to deal with.

So for all this you are now the most basic business owner there is….the Sole Proprietor. If you get bigger you may want to change up your organization into another legal type of business. But for now you can get paid into a business account, order from vendors and yes pay sales taxes for what you sell in some cases. Just a side note the sales tax realm is changing quickly for internet businesses. So far no big deal for the small fry but it is something that you need to look into especially in your own state what’s expected.

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Getting Started with E-Commerce

The first thing to think about before diving into starting an E-commerce business is what you are trying to achieve with this business. Are you looking to market a product or service that you are already selling? Are you starting off in a whole new business? The answer to that will determine a lot of how fast you should proceed into things. A little forethought and planning can save you a lot of time and heartache down the road. Motivation to do this is important but don’t let your eagerness lead you into hasty decisions.

If you haven’t been in your chosen business before but are learning you will have double duty. One to learn how to run your site and interact with your customers. How will you have your customers pay? What will your policies be? But secondly you will have to learn the ins and outs of your business. Such as the nuances of your products such as their seasonal draw or maybe how much it will cost you to ship them to your clients. Which items will you lead with?

You are thinking about your business, but what about your competitors? How many competitors are there? I’m not one to say you should let numbers daunt you. Sure there are a lot of websites and brick & mortar stores to contend with. But there is always room for one more if you do it right. Look at them and think what could you do better? A unique product? A better way of doing business? The possibilities are endless but you should have an idea of how you’re going to roll. It should be something more than ‘I’ll be cheaper’. While can be a good feature being cheap alone won’t win you millions of customers overnight and sometimes people will wonder if you’re too good to be true. An idea maybe would be to build a community of sorts to talk about the type of things you offer. Building a community takes time but its worth the effort.

Chew on these ideas a little to think not so much about what your website will look like. But more what you intend to do with it. Selling services/products, tips about your products or maybe even your product line or services have hit the news as of late. How much time do have and how much time do you have to put into your site? Throwing yourself all into it will probably cause you to burn out and too little time will not show results. So like most things slow and steady wins the race.

If nothing else from this short article take away the idea that being in e-commerce is not a get rich quick thing. No matter how many cartoon mascots, sexy race car drivers or celebrities on tv tell you how easy it is. Its not you can over time do well but don’t believe all the “Uncle Frank” stories about how some uncle somewhere had a website and made million in a few months selling his website or domain. It is satisfying to build one enjoy your time and don’t be in hurry to cash out the big bucks.

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